Warranty & Repair

Utilising our expertise and strong supplier connections, we can often assist in resolving problems remotely. Our website contains numerous videos, and tips for addressing pump-related issues.

If problems persist despite these tips, please send us a video. Our experts can offer suggestions by visually inspecting the installation and listening to the pump. This is the quickest method and can help avoid unnecessary costs. Send the video via email to info@tallaspumps.com, including your name and order number.

If, despite the above efforts, a solution cannot be found, please fill out the warranty form. We will then contact the manufacturer to inspect your pump. You will be responsible for the shipping costs to send the product to the manufacturer. After inspection, if the pump is found to have a manufacturing defect, it will be repaired free of charge, or you will receive a replacement product. In this case, we also reimburse the shipping costs.

If the pump is found to be defective due to misuse, wear and tear, or installation issues, charges for inspection and return shipping will apply.

Most products come with a 2-year manufacturer's warranty. The warranty period for each product is indicated on your invoice. Within this period, the product should perform as reasonably expected.

Certain parts in a pump, such as the mechanical seal, ball bearings, and capacitor, are subject to wear and tear and are not covered by the warranty. If a pump has run dry (without water), this is visibly evident and is not covered by the warranty.

The warranty is void in case of improper use or if changes or repairs have been made to the product without prior consultation.

We always attempt to find a solution through photos and videos first. If a solution cannot be found remotely, you can fill out the warranty form here.

We will contact the manufacturer to inspect your pump. You will then need to send the product to the manufacturer at your own expense. If, after inspection, the pump is found to have a manufacturing defect, it will be repaired free of charge, or you will receive a replacement product. In this case, we also reimburse the shipping costs. If the pump is found to be defective due to misuse, wear and tear, or installation issues, charges for inspection and return shipping will apply.

If it is not possible to resolve the problem remotely, the pump will typically be sent to the manufacturer for inspection. They will process your pump as quickly as possible. Please allow for a period of 2-3 weeks depending on the findings. We do not have loaner pumps available.

Most products come with a 2-year manufacturer's warranty. Within this period, the product should perform as reasonably expected.

Certain parts in a pump, such as the mechanical seal, ball bearings, and capacitor, are subject to wear and tear and are not covered by the warranty. If a pump has run dry (without water), this is visibly evident and is not covered by the warranty.

The warranty is void in case of improper use or if changes or repairs have been made to the product without prior consultation.

Certain parts in a pump, such as the mechanical seal, ball bearings, and capacitor, are subject to wear and tear. These parts are not covered by the warranty. Additionally, if a pump has run dry, it is visibly evident and is not covered by the warranty.

If a solution cannot be found remotely, you will need to send your pump to the manufacturer for inspection at your own expense. If, after inspection, the pump is found to have a manufacturing defect, it will be repaired free of charge, or you will receive a replacement product. In this case, we also reimburse the shipping costs.

If the pump is found to be defective due to misuse, wear and tear, or installation issues, charges for inspection and return shipping will apply. You will be informed of these charges in advance.

We offer technical support remotely and do not have on-site repair services.

By leveraging our expertise and strong connections with suppliers, we can often assist in resolving problems remotely. Our website contains numerous videos, and tips for addressing pump-related issues.

If problems persist despite these tips, please send us a video. Our experts can offer suggestions by visually inspecting the installation and listening to the pump. This is the quickest method and can help avoid unnecessary costs. Send the video via email to info@tallaspumps.com. Please include your name and order number.

You are responsible for sending the product to the manufacturer for inspection at your own expense. If, after inspection, the pump is found to have a manufacturing defect, it will be repaired free of charge, or you will receive a replacement product. In this case, we also reimburse the shipping costs. If the pump is found to be defective due to misuse, wear and tear, or installation issues, charges for inspection and return shipping will apply.